How to make an appointment


The Smart Works Interview Dressing & Preparation Service is open to all women who are unemployed and have a confirmed job interview. We can also deliver our service virtually where travel is not possible to our Newcastle centre. We support women across the whole of the North East including, Middlesbrough, Teesside and Durham.

We also offer Career Coaching for women who have not yet secured an interview. This is a one-hour session between a coach and a client to identify tangible next steps to secure an interview

All appointments are made by referral from another organisation or charity who is supporting a woman on her on the journey to employment. Bookings are taken online, over the phone or via email and only take a couple of minutes.

If you already have a booking, or want to know more about what to expect, find out more about your appointment here

To make a referral, please fill out this form or call us on 0191 255 1906 and simply provide us with a few details about your client. We’ll take care of the rest.

Our office hours are Monday to Friday, 9.00am – 5pm and client appointments run Tuesday to Friday.

We usually require at least a day’s notice to book an appointment but we will be as flexible as we can.  If in doubt, please call us and we will always do what we can to take your booking. 

If you would like to refer a client for the first time, or have questions about being referred, call us on 0191 255 1906

Smart Works Newcastle has almost 300 referral partners in Newcastle, including Northern Rights, ReedinPartnership, and Job Centre Plus.



We are always looking to build new relationships with referral partners. If you would like to become a referral partner, please get in touch.

Hear it from our Referral Partners!


“As An Employment Adviser for Newcastle Futures I know when I refer a customer to Smart Works they will always have a first class enjoyable experience and be more empowered in  personal confidence as a result.  You cannot and must not understatement the ‘boost’ that coaching together with exceptional high end interview and work wear outfits (with gorgeous accessories) makes and can give a women her inner confidence back. This is, especially now in even more challenging times, is ever so important – thank you Smart Works #give back.”  – Newcastle Futures Employment Adviser


All of the staff are so professional, yet have such a calming, friendly manner that relaxes all customers and makes them feel welcome. Every client I have referred to Smart Works have went to their appointment a bag of nerves and come out confident and raring to attend the interview! Those successful in interviews also receive a clothing pack from Smart Works, which is such a big help for unemployed women. I would like to thank everyone at Smart Works Newcastle for their continuous support, it is so reassuring knowing there is AMAZING help like this at hand for unemployed women in the North East area.” – Gateshead Council Change Coach