How to make an appointment

The Smart Works dressing and coaching service is delivered in Newcastle city centre and is open to any unemployed woman who has a confirmed job interview.  We can also deliver our service virtually where travel is not possible. Through our virtual service we have now supported women from Middlesbrough to Berwick.

We also offer Career Coaching to unemployed women to help secure a job interview.

All appointments are made by referral from another organisation or charity who is supporting a woman on her on the journey to employment. Booking are taken over the phone or via email and only take a couple of minutes.

If you already have a booking, or want to know more about what to expect, find out more about your appointment here

To make an appointment, please call us on 0191 255 1906 and simply provide us with a few details about your client. We’ll take care of the rest.

Our office hours are Monday to Friday, 9.00am – 5pm and we welcome clients every weekday and virtually where travel is not possible.  

We usually require at least a day’s notice to book an appointment but we will be as flexible as we can.  If in doubt, please call us and we will always do what we can to take your booking. 

If you would like to refer a client, or have questions about being referred, call us on 0191 255 1906

Smart Works has over 150 referral partners in Newcastle, including Job Centre Plus, Changing Lives, Moving on Tyne and Wear, Newcastle Futures, Uplift Associates and People Plus.



We are always looking to build new relationships with referral partners. If you would like to become a referral partner, please get in touch.

Here it from our Referral Partners!


“As An Employment Adviser for Newcastle Futures I know when I refer a customer to Smart Works they will always have a first class enjoyable experience and be more empowered in  personal confidence as a result.  You cannot and must not understatement the ‘boost’ that coaching together with exceptional high end interview and work wear outfits (with gorgeous accessories) makes and can give a women her inner confidence back. This is, especially now in even more challenging times, is ever so important – thank you Smart Works #give back.”  – Newcastle Futures Employment Adviser


All of the staff are so professional, yet have such a calming, friendly manner that relaxes all customers and makes them feel welcome. Every client I have referred to Smart Works have went to their appointment a bag of nerves and come out confident and raring to attend the interview! Those successful in interviews also receive a clothing pack from Smart Works, which is such a big help for unemployed women. I would like to thank everyone at Smart Works Newcastle for their continuous support, it is so reassuring knowing there is AMAZING help like this at hand for unemployed women in the North East area.” – Gateshead Council Change Coach